When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
TierraCountyRecords.com images are
standard Group IV TIFF images with either a .TIF extension or a
3-digit page extension (.001, .002, etc.). Your computer needs to
have a viewer that is capable of viewing these images. With Windows
10 and WIndows 7, the Windows Photo Viewer is
the default viewer and works well. Previous Windows version had
similar Windows Picture and Fax Viewers that worked fine. Some programs, upon
installation, replace the above programs as the default TIFF
image viewer and work well. Others programs, however, may not be able to view
TIFF image. These programs include Quicktime for Windows which
does not properly display TIFF images. Finally, if you are
having trouble viewing images, try the Convert to PDF link to
view the document as a Acrobat PDF file. Please
refer to our
Image Viewing Help Page for
more information.
Issues with Viewing Large Documents
Images on TierraCountyrecords.com are typically stored as single-page TIFF
images. When you view a document, the system must first create a
multi-page TIFF image to enable the "All Pages" view link. For large
documents of 50 pages or more this takes some time. So if your
document is incomplete when viewed, try again and give it a little extra time
before clicking the "All Pages" link. Similarly, when you click the
"PDF All Pages" link the system must convert the multi-page TIFF to
a multi-page PDF which can take some time on large documents. So
give it a little extra time before clicking the "Click here to load
the converted document" link. The screen will show an estimated
time to wait, but the document is usually converted well before the
time shown.
Issues with the
Microsoft Edge Browser that comes with Windows 10
If you use the Microsoft Edge Browser and see a blank page when
you view PDF document, click the
... icon in the upper right and
select Open with Internet Explorer. Alternatively, you can use
Google Chrome on Windows 10 without issues.
Are there any
hot keys available with TierraCountyRecords.com?
The normal Windows hot keys are applicable. Also, on the Search
Criteria screen, ALT-S with select the SEARCH button.
How often are
these database updated?
It depends on the county but we receive records for every county
at least once a week. You can click on the
COUNTY SUMMARY SHEET link or
the
NEWS link in the top menu to view
the dates of each database.
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